Category: Call Center

Social Media – A Challenge and Opportunity for Customer Service

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Social Media – A Challenge and Opportunity for Customer Service

Social Media has been adopted, by and large. Whether or not you’re an avid tweeter or adding to your Instagram story daily, it’s safe to say social media is here to stay. What does this mean for businesses? Well, most companies today have embraced social media platforms for marketing

Build a better etmployee experience with Talkdesk Workforce Engagement Management

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Build a better etmployee experience with Talkdesk Workforce Engagement Management

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Internet Travel Solutions moves hundreds of agents to remote work with IQcall

ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities. This AI-infused solution delivers both historical and real-time data that allows agents to access relevant customer information and offer personalized interactions.

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Category: Call Center